Help Shape the Future of Knowledge Management – Join Our Research Study

Evaluate a new workflow for handling duplicates

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About the study

Interview
60 minutes

What you'll need

Laptop with working webcam
Reliable internet connection

Sneha Kanneganti

Staff UX Researcher at ServiceNow

Hello,
We’re working on a new design to help users manage duplicate knowledge articles more efficiently—and we’d love your input before it’s built. We’re looking for knowledge managers, authors and those who regularly deal with duplicate articles and are familiar with merge/retire workflows.